Grievance Redressal Policy

Grievance Redressal Policy

At ujjawalmaheshwari, we believe that investor service is a vital element for sustained business growth. We are committed to ensuring that our investors receive exemplary service across all touchpoints. Prompt and efficient service is essential to retain existing relationships, and therefore, investor satisfaction is critical to us—especially as we follow a Direct‐to‐Investor model.

Investor queries and complaints are an important reflection of investor sentiment, and this policy outlines our structured grievance redressal framework. This framework is backed by a review mechanism to minimize the recurrence of similar issues in the future.

Principles of Our Grievance Redressal Policy

    • Investors will be treated fairly at all times.
    • Complaints raised by investors will be dealt with courteously and in a timely manner.
    • Queries and complaints will be addressed efficiently and fairly.
    • The Research Analyst and all employees will act in good faith and without prejudice, always prioritizing the interests of the investor.

Grievance Redressal Mechanism

Investor queries or complaints may arise due to a lack of understanding or a deficiency in the service experienced. Such deficiencies may include inadequate explanation, lack of clarity, or an unsatisfactory attitude of staff, which could lead to unmet expectations.

How to Reach Us

We encourage investors to approach us through any of the following means—written, oral, or telephonic communication. Each grievance will be addressed with utmost priority and resolved in a time-bound manner.

In case of any complain or query:

Please contact our compliance officer Mr. ujjawal maheshwari, email id – complaints@ujjawalmaheshwari.com and phone no +91- 8690953358

In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share

ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/